DC Computer Solutions - Prices

Hourly rates for computer engineer

  • All prices exclude congestion & parking charges
  • All rates are + materials or software
  • Materials & software are charged at list price
  • The total charge will include reasonable time to obtain parts (if necessary)
  • After the first hour we charge in 1/4 hour time slots
  • £25.00 PER HOUR
  • If a job takes longer than 3 hours you will be billed a fixed price only to keep the cost down
  • How we price our services
  • We charge for the first hour of service. During this time the engineer is yours for that hour. If your computer problem is diagnosed and repaired before the hour is up, by all means ask your engineer to perform more services up until that hour is complete.
  • We charge in 1/4 of an hour slots after the first hour so that you do not get charged a complete hour if you don't need that much time. This keeps the cost down for you.
  • It is always difficult to estimate how long it is going to take to diagnose a problem or eradicate a virus. If it looks as if the time to repair or fix the problem is going to take more than an hour the engineer will give you an estimate of the time to complete the project. We will present you with the most cost effective option. Sometimes, this may be to transfer the data from your hard drive onto another hard drive. It is advisable that you are always on the premises when the engineer is there to enable you to make informed decisions.

 

  • Why do you charge per gigabyte for data transfer?

 

  • Data is precious. If you lose it, it can be gone forever. Hardware, such as hard drives, are relatively cheap. Transferring data from one device to another takes time. Generally, over a USB connection, it takes around 9 minutes to transfer 1 Gigabyte of data. On an hourly rate that gets very expensive. We therefore charge per Gigabyte of data transfer to make it more cost effective for you. (This charge only comes into effect after the first hour). Recovering and transferring data will often cost significantly more than the device it is stored on.
  • Once our engineer has started the data transfer process, he or she can show you what to do once the transfer is complete. If you purchase the leads or any other materials used, the engineer can leave your premises. As long as you are comfortable with this arrangement, you can save a significant amount of money. If however you need to call the engineer back, we will charge an hourly rate - this will probably still be cheaper than keeping our engineer at the premises.

Payment is due upon completion of work.

DC Computer Solutions Privacy Policy

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Links to other websites

Our website may contain pictures+links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

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